Return policy

At Babeeni, we attempted to provide the most- friendly material for children clothes. We want you to satisfy with your purchase.

However, in case something isn’t right, we are happy to accept a return or refund. Below you’ll find everything you need to know about returning defective items. Take a moment to read through our policy and conditions

When the orders are delivered to your address, please kindly check all of the items as soon as possible. Any product with a quality defect can be returned within 2 weeks of receiving your original order. You need to contact us for a proof of purchase. Please send email to us with clear pictures to show us the issue. If we do not get any feedback about the defective items within 2 weeks, all items are presumed to be perfect.

For all defective items, we will apply solutions as the following below:

1.  Discount:

-    For all minor defects, we will offer discount but will be less than 20%

-    For all major defects, we offer two solutions, either replacing or refunding.

2.1. Replace:

-       When returning the products, you are responsible for shipping cost of return products (please contact the supporter to get more instruction).

-       After receiving the returning products, we will double- check, re-make the products and ship them back to you as quick as possible.

-       Replacements will be shipped to you at no cost of products and shipping cost.

2.2. Refund.

-       When returning the products, you are responsible for shipping cost of return products (please contact the supporter to get more instruction).

-       Once we receive the item, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.

-       Please be kindly noted that you will receive your refund in the original form of payment. The original shipping charges are non-refundable

*Note: All returns will be valid up to 3 months from the issue date.

 

Return address:

BABEENI Co., Ltd

66 Viet Hung street, Long Bien district, Hanoi, Vietnam

Website: www.babeeni.com

Email: customer@babeeni.com

Tel: +84-24-366 86011 (Ext: 202)