FAQS

1. What makes smocked and hand-embroidered dresses special?

Each dress is made by hand, so it has its own story and unique expression. No dress is the same because everything we do, we leave an essence of ourselves.

2. Minimum order

+ For children's clothing: 20 pieces or sets (per lot, mix designs).

+ For all kinds of handmade accessories: 20 pieces or sets, mixed designs.

3. What is the production time?

ALL available products on the website are READY TO SHIP

BABEENI can deliver products to almost all countries all over the world. We can arrange the means of transportation up to customers’ requirements. We can ship by UPS, Air freight, or Sea freight.

4. What is the shipping time?        

5. How can I make a payment?

- If you pay by Online payment gateway - OnePAY, Bank transfer

 Please pay ALL the fees to make sure we receive the exact amount shown in the invoice

Our account information

Note: All OUR BANK ACCOUNTS ARE IN VIET NAM ( WE HAVE NO OTHER ACCOUNTS IN OTHER COUNTRIES) 

You can choose one of the following bank options:

Notice for the customer in the USA: When you receive the shipment, you will have to pay about 7% - 10% for import tax and duties (this cost depends on Each State's policies)

Apply for order value over $800 (include product cost + shipping cost)

6. Can I use my label/tag for dresses?

No, All our products use BABEENI labels, if you want to make our designs and label order pls visit this site http://babeeni.com

7. Can I use my designs and how do I apply them?

Please visit the website http://babeeni.com or email us at customer@babeeni.com

8. When I place an order, do I have to pay any import taxes, duties, or any other charges?

It depends on your government's policy.

In our experience: in the USA (depending on your state policy) you may need to pay 7- 10% as imported taxes/duties when you receive the shipment.

9. How are these clothes packed?

Our products are packed in 3 steps:

Step 1: After being ironed, each item will be folded and put individually into a plastic bag.

Step 2: We put all into a five-layer carton box sized 50 x 50 x 50 cm. This kind of carton-sized box can contain about 150 normal dresses or sets (depending on the size of each product)

Step 3: After putting all the items into the box, we cover it with plastic and put the stamp of the sender and receiver's addresses on.

10. How are products shipped?

Depending on each order, we will suggest to you how to ship products.

For example:

* An order of 50-200 kg should be shipped by UPS.

An order of more than 200 kg should be shipped by air.

For further information, please don't hesitate to contact us throughout the process of placing an order.

11. What is your capacity?

- Blank clothing: over 1,800,000 pieces or sets/ year.

- Applique clothes: over 1,200,000 pieces or sets/ year.

- Hand-smocked clothes: over 1,000,000 pieces or sets/year

- Handmade smocked accessories: about 200,000 pieces or sets/year

Note: estimate capacity of 2019

12. How long have you manufactured and exported children's clothing?

We have been manufacturing and exporting children's clothing since 2007.

13. RETURN POLICY

When the orders are delivered to your address, please kindly check all of the items as soon as possible. Any product with a quality defect can be returned within 2 weeks of receiving your original order. You need to contact us for proof of purchase (e,g: sending pictures of a faulty item). If we do not get any feedback about the defective items within 2 weeks, all items are presumed to be perfect.

For all defective items, we will apply solutions such as the below:

Discount:

- For all minor defects, we will offer a discount but will be less than 20%

- For all major defects, we offer two solutions, either replacing or refunding.

Replace:

- When returning the products, you are responsible for all of the returning fees including any shipping cost for the returning products, taxes, and duties (please contact the supporter to get more instructions).

- After receiving the returned products, we will double-check, re-make the products, and ship them back to you as quickly as possible.

- Replacements will be shipped to you at no cost to products and shipping costs.

Refund:

- When returning the products, you are responsible for all of the returning fees including any shipping cost for the returning products, taxes, and duties (please contact the supporter to get more instructions).

- Once we receive the item, we will process your credit immediately. Depending on your bank's processing time, it may take a few days to reflect on your account.

- Please kindly note that you will receive your refund in the original form of payment. The original shipping charges are non-refundable

*Note: All returns will be valid up to 3 months from the issue date.

14. Confirm receiving order shipments

You have to confirm receiving order shipments by email within 10 days from the date of delivery shipment. After 10 days without any confirmation email or notice, we will assume that the shipments have already been delivered to you fully. We are no longer responsible for the shipments.

15. Do you have a representative in the USA?

Yes, We have. We have 2 representatives in the USA

1. The state of Georgia

- Representative: Mrs. Cindy P. Merritt and Jessi Chambers

- Brand name: Little Bear Smocks

- Tel: 1-706-814-8533

- Email: littlebearsmocks@gmail.com

- Group: https://www.facebook.com/groups/191473101533350

- Adress: 207 Parnell Lane Martinez GA 30907 , USA

2. The state of Louisiana

- Representative: Mrs. Kristen Verrett

- Brand name: Sweet Southern Smocks

- Tel: 9857901144

- Email: cverrett26@gmail.com

- Website: www.sweetsouthernsmocks.com

- Facebook: https://www.facebook.com/groups/1583898068362504

- Address: 149 Port Royal Way, Houma LA (Louisiana), 70360, USA

Thank you very much for your co-operation!

BABEENI CO., LTD